Privacy Policy

Depending on how you interact with Vanior, we may collect:

• identity and contact details such as your name, billing and delivery addresses, email address and telephone number
• account details such as your login information and saved preferences
• order and transaction details, including products, quotations, returns, exchanges and communications
• payment-related information and transaction confirmations from payment providers
• jewellery preferences, ring size, engraving instructions, design ideas, images and other information required for a custom order
• consultation, customer-service, complaint, review and survey information
• marketing preferences and records of your consent or unsubscribe request
• technical and usage information such as IP address, browser, device, approximate location, pages viewed, referral source and interactions with our website or emails
• fraud-prevention, identity-verification and security information where reasonably required for a transaction

We do not generally seek sensitive information. Please do not provide sensitive information unless it is reasonably necessary and you consent to us handling it, or the collection is otherwise permitted by law.

We may collect personal information:

• directly from you through checkout, account registration, forms, consultations, email, telephone, messaging, social media or in-person contact
• automatically through cookies, pixels, analytics tools, logs and similar technologies when you use our website or interact with our communications
• from service providers involved in ecommerce, payments, fraud prevention, delivery, customer support, marketing or analytics
• from a person acting for you, referral partners, public sources or social platforms where permitted by law

We may handle personal information to:

• provide quotations, consultations, products, custom designs and other services you request
• process payments, confirm orders, arrange production and delivery, and manage returns, repairs, exchanges and warranties
• create and administer accounts and respond to questions, complaints or feedback
• verify transactions, protect customers and Vanior, prevent fraud and maintain website security
• operate, analyse, personalise and improve our website, products, services and communications
• send marketing where you have consented or where otherwise permitted by law, and manage your communication preferences
• maintain business records, enforce our terms, resolve disputes and comply with legal, tax, accounting or regulatory obligations
• support a business sale, restructure or transfer, subject to appropriate confidentiality and legal requirements

You may choose not to provide personal information. However, we may be unable to process an order, deliver a parcel, prepare a custom design, provide certain website features or respond fully to your request without the information required for that purpose.

Payments are processed by third-party payment providers. Vanior generally receives transaction status and limited payment details rather than your complete card number. Payment providers handle information under their own privacy policies and security practices.

Our website may use cookies, pixels and similar technologies to keep the site operating, remember preferences and cart contents, measure performance, understand how visitors use the site, prevent fraud and support advertising. Some technologies are provided by third parties.

You can manage cookies through your browser and any consent controls made available on the website. Blocking some cookies may affect site functions. Where required, we will request consent before using non-essential cookies or similar technologies.

We may send offers, product updates or other marketing where you have consented or where permitted by law. Our commercial electronic messages will identify Vanior and provide a functional unsubscribe method. You can unsubscribe at any time using the link in a message or by contacting us. We may still send non-marketing messages about active orders, security, service notices or legal matters.

We may disclose personal information to:

• ecommerce, website hosting, cloud storage and information-technology providers
• payment processors, banks, fraud-prevention and identity-verification providers
• jewellery manufacturers, workshops, suppliers and service partners involved in fulfilling your order
• couriers, fulfilment providers, customs brokers and postal operators
• customer support, communications, email, advertising and analytics providers
• professional advisers, insurers, auditors and financiers
• government bodies, regulators, courts, law-enforcement agencies or other parties where required or permitted by law
• a buyer, investor or adviser in connection with a proposed or completed sale, merger or restructure of the business

We do not sell customer personal information as a standalone product. We require service providers to use personal information only for authorised purposes and subject to appropriate obligations where reasonably practicable.

Some of our service providers, suppliers, manufacturers or related systems may be located outside Australia or may process personal information overseas. The countries involved depend on the providers and suppliers used for your order. Where practicable and required by law, Vanior will publish the countries in which overseas recipients are likely to be located.

The countries involved depend on the service providers used for ecommerce, payments, cloud hosting, email, analytics, advertising, manufacturing and customer service. Vanior will keep this policy updated when its overseas arrangements materially change.

We take reasonable steps appropriate to our business and the information we hold to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, secure service providers, encryption in transit, authentication, staff procedures and monitoring. No online service or storage system can be guaranteed completely secure.

If you believe your account or information has been compromised, contact us promptly.

We retain personal information for as long as reasonably needed for the purposes described in this policy, including to fulfil orders, provide after-sales service, maintain tax and accounting records, resolve disputes, prevent fraud and meet legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to lawful backup and record-retention requirements.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact our Privacy Contact using the details on our Contact page. We may need to verify your identity. If applicable law permits us to refuse or limit a request, we will explain the reason and available complaint options where required.

If you have a privacy concern, contact our Privacy Contact through the website Contact page and provide enough detail for us to investigate. We will acknowledge and assess the complaint and aim to respond within 30 days. If you are not satisfied and the Privacy Act applies to Vanior's handling of your information, you may be able to complain to the Office of the Australian Information Commissioner.

Customers outside Australia may have additional rights under local privacy law. If you wish to exercise a privacy right, contact us. We will consider the request under the law that applies to the relevant processing.

Our website is intended for adults who can enter into a purchase contract. We do not knowingly collect personal information directly from children without appropriate authorisation. If you believe a child has provided personal information to us without permission, contact us.

Our website may link to third-party websites or services. Vanior is not responsible for the privacy practices of those third parties. Review their privacy information before providing personal information.

We may update this Privacy Policy when our practices, technology, service providers or legal obligations change. The current version will be published on our website with its last-updated date.

Privacy Contact: Vanior Diamonds Australia. Use the Privacy or General Enquiry option on our website Contact page.

Vanior's legal entity name, ABN, privacy email, telephone number and postal address are listed on the Contact page.