Shipping Information

Vanior Diamonds Australia ships within Australia and to many international destinations. Delivery availability, service options and charges are confirmed at checkout. We may restrict delivery to certain countries, regions, post office boxes, parcel lockers or addresses where secure and insured delivery is unavailable or where carrier, customs, sanctions or legal restrictions apply.

The timeframe before dispatch depends on the product. Ready-to-ship items are subject to payment clearance, security checks and final quality inspection. Made-to-order, customised and bespoke items require production before shipping. The estimated production or dispatch time is shown on the product page or in your quotation. Production time is separate from delivery transit time.

Timeframes are estimates rather than guaranteed delivery dates unless Vanior agrees otherwise in writing. Peak periods, design changes, gemstone sourcing, payment verification, customs processes and events outside our reasonable control may cause delays. We will contact you if we become aware of a material delay.

All prices on our website are in Australian dollars (AUD) and include GST. The GST amount is shown at checkout and on your invoice.

Available shipping services, charges and estimated transit times are displayed at checkout based on the destination and order value. Any free-shipping offer will be subject to the conditions shown at checkout or in the relevant promotion. Delivery estimates begin when the order is dispatched, not when the order is placed.

After dispatch, we will send tracking information to the email address provided with your order. Jewellery is sent using a tracked service. Where available for the selected destination and service, the parcel will be insured in transit and require a signature on delivery. A person may need to be available at the delivery address, and identification may be requested by the carrier.

If you ask the carrier to leave a parcel unattended, redirect it, deliver it to a collection point or follow another instruction outside the original service, the carrier's conditions and insurance limitations may apply. Nothing in this section limits rights that cannot lawfully be excluded.

Please provide a complete and accurate delivery address, email address and telephone number. Contact us immediately if you notice an error. We cannot guarantee an address change after processing or dispatch has begun. If a parcel is returned because the address was incorrect, incomplete, unclaimed or refused, we may charge the reasonable cost of re-delivery, subject to applicable law.

For international orders, the customer is responsible for all customs duties, import taxes (such as VAT or GST), brokerage, clearance and other charges imposed by the destination country. These charges are not included in our prices or shipping charges and are payable by the recipient.

Customs authorities or the carrier may require identification or payment before delivery. Vanior does not control these charges or customs processing times. Please check the destination country's requirements before ordering. If an international parcel is refused or left unclaimed and returned to us, any refund will be assessed after receipt and may be reduced by unrecoverable shipping, duties or carrier charges where permitted by law.

If tracking shows an unexpected delay, or your parcel is lost, damaged or appears to have been tampered with, contact Vanior promptly with your order number. Keep the item, shipping carton, internal packaging and labels while the matter is reviewed. Photographs may help us investigate the issue with the carrier.

Vanior will manage the carrier investigation and provide a remedy required by applicable law. Carrier investigations can take time, but we will keep you informed. This policy does not exclude or limit your rights under Australian Consumer Law.

For delivery assistance, use the Contact page and include your order number. For security, we may need to verify the purchaser's identity before discussing or changing a high-value order.